Make sure that the USB port is not damaged. If there are components missing or it moves when plugging in the USB cable, contact us!
If the USB port looks undamaged, check if the unit is being supplied with power (check the POWER light on the back of the box) from the USB port by connecting the USB cable. If it is not receiving power, try using a different USB cable and plugging it in a different USB port on your laptop/tablet. If there is still no power, contact us!
If the power light is on, and you are getting an error when trying to connect to a vehicle or vessel (error 006, 007, 022, etc.), please disconnect the unit from the laptop and the truck, leave it disconnected for two minutes, and plug it in again. Make sure all windows updates have been installed, and if the problem persists, contact us!
If it’s been determined that your unit needs to be repaired, please, fill out the following Warranty Claim Form. You may register multiple units using the same form.
Complete the form
Send us your Jaltest
We repair your Jaltest
Your Jaltest is headed your way
Please ship your Jaltest box to:
Cojali USA, Inc. 2070 NW 79th Avenue Doral FL 33122
Doral · FL 33122
Tel.: +1 (305) 960-7651
customersupport@jaltest.com
All units come with a one-year warranty for factory defects (defects in materials, manufacture or assembly) and the warranty shall consist on the repairing or replacement of the items that have been recognized as defective.
The repair or replacement of a defective item does not change the start date of the warranty period of the whole product, which will be of one year.
Under no circumstances shall the COJALI USA be responsible for the repairs carried out by staff not belonging to its organization nor of any unit that has been manipulated by people outside of COJALI USA.
Any damage to the unit or defects due to normal wear because of the use thereof will not be included in the warranty, as well as any damage and defects caused by negligence, beatings, misuse, inadequate preservation or maintenance, incorrect or defective assembling or installations, variations in the power quality (voltage, frequency, disturbances…), modifications made to the goods without the approval of the Seller, installations made without following the technical instructions of the goods, and in general, any cause that is not attributable to Cojali USA, Inc.
Cojali USA, Inc. is not responsible for any damages caused by its guaranteed products. That is, Cojali USA, Inc. is only responsible for the restitution of the damaged product.
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