FREQUENTLY ASKED QUESTIONS

GENERAL

Who can I contact if I have a connection problem or a software issue?

What is the function of the main screen diagnostic options?

What is the Bluetooth pairing code for my Jaltest link?

What are the requirements of the PC to install the Jaltest Software?

Jaltest Software has stopped working or does not get past the loading screen.

How do I update the software of my Jaltest tool?

How do I generate an Expert Mode code?

How can I renew my Jaltest License?

How can I provide access to Customer Support in order to receive assistance remotely?

How can I know if my license is going to expire?

How can I fix a “Corrupt License” on my unit?

How can I connect to a Trailer ABS system?

How can I check the coverage of the tool?

How can I add new diagnostics modules to my license? Would I need a new diagnostic tool?

Can Jaltest Link be used as a RP1210 adapter?

Can I use the tool after the license expires?

Can I perform diagnostics on machinery such as skid steers, loaders, cranes or generators?

Can I perform diagnostics on Heavy duty trucks, buses and coaches and Medium/Light duty trucks?

Can I perform advanced diagnostics and bi-directional actions in vehicles protected with Secure Gateway (SGW) module, such as the 2018 and newer Dodge RAMs?

Can I have access to the troubleshooting guides and repair procedures?

PRODUCT INFORMATION

How can I check the coverage of the tool?

Where can I buy Jaltest?

What are the PC requirements in order to install Jaltest?

Can I perform diagnostics on Heavy duty trucks, buses and coaches and Medium/Light duty trucks?

Can I perform diagnostics on tractors and harvest equipment?

Can I perform diagnostics on machinery such as skid steers, loaders, cranes or generators?

Can I perform advanced diagnostics and bi-directional controls in vehicles protected with Secured Gateway (SGW) module, such as 2018 and newer Dodge RAMs?

Can I have access to the troubleshooting guides and repair procedures?

How can I add new diagnostics module to my license? Would I need a new diagnostics tool?

What is the Bluetooth pairing code for my Jaltest link?

Can Jaltest link be used as a RP1210 adapter?

How can I know if my license is about to expire?

Can I use the tool after the license expires?

How can I renew my Jaltest license?

How do I get access to Jaltest University? (E-Learning)

PRODUCT SUPPORT

How can I solve the most common errors?

How do I update my Jaltest software?

I need to install the software on a new laptop.

I need to register as a New User or change the email associated to my Jaltest account.

How do I set up GRP Enterprise?

I am getting a L007 error message in my Jaltest software.

I am a new customer, how do I install the Jaltest software on my computer?

I am getting a 007 error message when I try to connect to vehicles.

I am getting a 006 error message in my Jaltest software.

Who can I contact with if I have a connection problem or a software issue?

How can I connect to a Trailer ABS system?

I renewed my license but the software does not reflect the new expiration date or it shows "License Expired".

How do I generate an Expert Mode code?

How can I fix a "Corrupt License" on my unit?

How can Customer Support remote in my computer?

Jaltest software has stopped working or does not get past the loading screen.

What are the functions of the main screen diagnostic options?

How can I run a Communication Test in Jaltest?

SOFTWARE ERROR CODES

Error 004

Error 005

Error 006

Error 007

Error 016

Error 017

Error 020

Error 021

Error 022

Error 027

Error 046

Error 047

Error 054, 056 (RP1210)

Error 057

Error 058

Error P001, P002, P003