In order to acquire diagnostics equipment, you can contact any of our distributors associated to your area. In case of not having information about our distribution network, you can fill in this form or contact us directly via email customerservice@jaltest.com. Our customer support team will put you in contact with our distribution network so that they can provide you with all the information you need.
If you want to try the tool before buying it, ask for a demo here. Our sales team will contact you to set up a visit.
To renew the license of your diagnostics tool, please contact your distributor. If this is not possible, please contact our customer support via email at customersupport@jaltest.com.
In order to acquire diagnostics equipment, you can contact any of our distributors associated to your area. In case of not having information about our distribution network, you can fill in this form or contact us directly via email customerservice@jaltest.com. Our customer support team will put you in contact with our distribution network so that they can provide you with all the information you need.
Yes, provided that it is a PC with Windows 7 operating system or higher and meets the minimum requirements indicated here.
Jaltest Diagnostics device can be used to execute OEM software through RP1210 and Pass-Thru. Besides, both Jaltest Diagnostics software and any other OEM software can be installed without further trouble in the same computer. Please note that it is not recommended to use them simultaneously.
In this case, please contact us via email at customerservice@jaltest.com
Under no circumstances shall the use of Jaltest Diagnostics cause damage to the diagnosed vehicle
It consists of the SN and 3 additional characters. You can find it on the reverse of the Jaltest Link v9.
If you have forgotten your registration password, please click here to change it.
In this case, you have the option of contacting your distributor for support in the installation if needed, or contacting our customer support department via email at customerservice@jaltest.com or by phone at +34 926 589 038.
In this case you must contact Cojali to request the change of credentials. Please do it via email at customerservice@jaltest.com or by phone at +34 926 589 038.
If you want to associate several diagnostics devices to the same user, you can contact our customer support department via email at customerservice@jaltest.com or by phone at +34 926 589 038. Please take into account that all devices you want to associate must belong to the same company.
The Jaltest Download Manager installation wizard will download the correct installer and carry out the entire guided activation process. You can find it in the download menu of your user area, in the UBS you received with the hardcase or directly by accessing this link.
Yes, for that you should go to the main menu represented with icon ≔ in Jaltest Diagnostics software, select the option "Configuration" and select the language of your preference.
Jaltest software is available in more than 15 languages. In case of needing a particular language not available for your software, please contact us via email at customerservice@jaltest.com or by phone at +34 926 589 038.
There is no limit of installations as long as it is the same computer. However, if you need to install the software in several PCs, you can do it in three PCs at most.
Jaltest Diagnostics is compatible with operating systems Windows 7, Windows 8, Windows 8.1, Windows 10 and Windows 11 (support to 32 and 64 bits). Regarding technical requirements, the equipment must have: Intel(R) Core (TM) i5-6300U CPU processor, @ 2.40GHz 2.50 GHz or similar, RAM memory of 8GB, SSD hard disc, minimum available storage of 40GB (NTFS file system required), Microsoft Office 2016 or higher, minimum screen resolution of 1366 x 768, 2.0 USB port and higher, Bluetooth connectivity and Internet connection. If your equipment does not possess these characteristics, you can acquire it along with the diagnostics tool.
When a new version is published, Jaltest Diagnostics software informs the user about the new version available. To install it, you must click on the warning that appears at the bottom. Download Manager program will automatically launch and ask for your permission to continue and start downloading all files required. When the download of these files is finished, you will only have to click the update button to install the new version.
In this case you must contact your distributor to renew it.
The new Jaltest Diagnostics version is available at the private area of the web site, in the "Downloads" menu. To access your private area, you must register as a user first, if you have not done it yet. In the same way, if your license is in force, once the new version is published you will be able to download it directly from Jaltest Diagnostics software.
This will depend on the type of license you are subscribed to. For more information, please contact your distributor or our customer support directly via email at customerservice@jaltest.com or by phone at +34 926 589 038.
Jaltest offers advanced diagnostics possibilities for the repair shop. With the EXPERT MODE, the technician is capable of performing actions that require the modification of parameters in different ECUs, such as sensor calibration (injectors, VGT, accelerator, etc.), system operation parameter setting (injector coding, etc.), vehicle maintenance service configuration, system functionality certification, electronic control unit replacement or DPF regenerations, among others. To activate it, access the Expert Mode menu available at your client area and fill the required information. Once the information is sent, you will receive the code in your mobile phone and in the email address provided. To insert it into the software you must go to the main menu of Jaltest software, represented with three dots and select the option "Activate Expert Mode". Here you must insert the code you received and, after accepting, all the functionalities of the expert mode will be enabled.
GRP is our optimized repair shop management solution. You cand find all the information about this module
3. Can Jaltest modify the engine power?
No. With Jaltest it is not possible to modify the power of an engine.
No. Jaltest cannot remove the aftertreatment system, although it can remove errors and interact with all the data of this system.
Yes, but only in very specific cases.
To learn more about our Jaltest Diagnostics coverage in your country, please consult the "Coverage" section of our web site.
Jaltest Diagnostics has three annual updates in which includes new brands, models and systems. It is probably that we have the vehicle of your interest available soon.
The development time depends mostly on the vehicle complexity and its systems. However, our engineering team works constantly to offer new vehicles, models and systems in each one of Jaltest Diagnostics updates.
If you need support to connect and start diagnostics processes with Jaltest Diagnostics, you can contact our Advanced Technical Support (ATS) department from any place of the world. If you have a specific question about a particular failure, for example, you will need to hire our Advanced Technical Support (ATS) service in order to be addressed. In case of performing this consultation from Spain, our own Advanced Technical Support (ATS) department will be able to give you an answer. Otherwise, in case you are a user from any other country, your distributor will be in charge of providing you with the support you need.
With the aim of improving and speeding up technical assistance, you will have to facilitate us your contact data first, and the serial number of your Jaltest Diagnostics device. Besides, if you need assistance during the repair of a particular vehicle, you will have to inform us about the brand, model, affected system, problem in the vehicle, fault code or record of the tests performed so far.
Jaltest Diagnostics offers dynamic or interactive pictures with step-by-step connection instructions. You can also find information in the installation manual, where questions such as the following are specified: how to use an external power supply, device operation range or basic general rules of use for electrical power supplies.
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