ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ

What makes and models are supported by Jaltest? Knowing what vehicles and equipment you can connect with is essential. Be aware that Jaltest coverage is in constant expansion so checking on it frequently is highly recommended.

We have created this guide so you can check all the Jaltest coverage easily, we have included images to facilitate solving the problem.

You can always visit our website to check coverage, you may also click the link below.

CHECK COVERAGE

Once you access the website you may select the module you are interested in (Commercial Vehicles, Agricultural, Off-Highway, MHE, Marine)

If this is not sufficient, please contact Jaltest Customer Support for more information: Phone: (305) 960-7651 – Email: customersupport@jaltest.com

We have a extensive network of distributors. Check them out here.

JALTEST DISTRIBUTORS

You may also contact us at (305)960-7651 or email at customersupport@jaltest.com

Before you get started with Jaltest, you might wonder if you have a compatible PC. You sure have but check out the specifics.

Here you have the minimum requirements to install Jaltest software on a laptop/tablet device to have the best experience while using Jaltest Diagnostics.

Jaltest Software is fully compatible with Windows 10 & 11 (32 and 64 versions). Your computer needs the following requirements in order to operate with all functionalities.

• Intel (R), Core™ i5, or Higher
• 8GB RAM (Minimum)
• SSD Hard Drive (minimum capacity 40 GB, NTFS system required)
• USB port 2.0 or Higher
• Minimum Screen resolution of 1366 x 768 pp
• Bluetooth and WIFI connection.

If you still need help, you can contact our technical support team at customersupport@jaltest.com

Remember that to access certain technical support functions a Jaltest ATS license is required.

Jaltest CV kit covers all commercial vehicles from class 3 and up, including Class 6-8 trucks.

We know that sometimes inconveniences can arise. Therefore, we have created this article so you can learn more about Jaltest Commercial Vehicles.

To learn more about Jaltest CV watch this video:

For more information about Jaltest CV reach out to our customer support department at the number (305) 960-7651 or email customersupport@jaltest.com.

FIND YOUR JALTEST DISTRIBUTORS 

Jaltest AGV kit (with the available AGV Cable kit) will allow connection to all brands associated with tractors and other agricultural equipment.

We know that sometimes inconveniences can arise. Therefore, we have created this article so you can learn more about Jaltest Agricultural Vehicles.

To learn more about Jaltest AGV watch this video:

For more information about Jaltest AGV reach out to our customer support department at the number (305) 960-7651 or email customersupport@jaltest.com.

FIND YOUR JALTEST DISTRIBUTORS 

Jaltest OHW kit (with the available OHW cable kit) will allow access to earthmoving and construction machinery, and cranes.

To learn more about Jaltest OHW watch this video:

For more information about Jaltest OHW reach out to our customer support department at the number (305) 960-7651 or email customersupport@jaltest.com.

FIND YOUR JALTEST DISTRIBUTORS 

When you are using Jaltest you don't get stuck if working with SGW protected vehicles. You can unlock the Gateway and proceed with the complete range of actions available in these vehicles.

Our diagnostics tool, Jaltest, has been recognized by FCA (Fiat Chrysler Automobiles) US as an authorized diagnostics tool for their vehicles.

For this reason, through Jaltest, you can sign up on the authorization server AutoAuth, pair your diagnostics device with your authenticated profile, and once you have gone through their requirements, insert your credentials.

Watch the video for the full step-by-step guide:

Connecting to a vehicle and extracting a scan report is just the beginning of the diagnostic game. You need technical information along the way. That's Jaltest Info Online!

Jaltest Software offers “Jaltest INFO Online”, the industry’s leading and most complete technical encyclopedia that includes repair guides.

Watch the video to know more:

For more information, please contact your local Jaltest Distributor or Jaltest Customer Support: Phone: (305) 960-7651 – Email: customersupport@jaltest.com.

When you need to expand the coverage of your tool, you might explore adding additional modules such as Jaltest OHW, Jaltest MHE, Jaltest AGV or Jaltest Marine. This is what we call Upgrades!

There is no need for additional tools.

The tool’s software and coverage can be upgraded at any time, regardless of the originally purchased software. You will only need to purchase the additional software, license, and connectors, depending on which module you wish to upgrade to.

If your first license is already running, we will charge you the number of remaining days of the initial license.

Contact your Jaltest distributor to hire additional licenses. You may also contact customer support at (305) 960-7651 or email at customersupport@jaltest.com for further questions.

After you have followed all the steps in this guide, the issue should be fixed and you are ready to continue using Jaltest.

Remember that to access certain technical support functions a Jaltest ATS license is required.

Are you trying to you use your Jaltest box cable free? This is the code you need for the first time you are pairing it.

The default Bluetooth code is “1234”.

If you need help with setting up Bluetooth connection, check this video for help:

You might have access to the manufacturer diagnostic software and are just in need of a piece of hardware to run that program. Jaltest can do that for you.

Yes. Jaltest Link interface is a RP1210 device that supports all OEM tools with RP1210 compatibility. Its drivers are installed automatically when Jaltest Software is installed.

You will just need to indicate that you want to use this hardware device when you use the OEM tool.

In order to see how many days your Jaltest license has left, you will simply have to have a look at the bottom bar of your software.

We know that sometimes inconveniences can arise. Therefore, we have created this step-by-step guide so you can identify if your license is going to expire soon. You just have to follow the steps mentioned, we have included images to facilitate solving the problem.

In the bottom right corner, there is a note with the number of days left on the license.

When the license is going to expire, a red icon will appear 15 days before that, letting you know that it will expire soon. In addition, a pop-up message will appear every time Jaltest Software is launched.

You can reach out to your Jaltest distributor or contact our customer support at (305) 960-7651 or email us at customersupport@jaltest.com for further information.

We have an extensive network of distributors. Check them out here.

JALTEST DISTRIBUTORS

Remember that to access certain technical support functions a Jaltest ATS license is required.

Jaltest is a yearly subscription-based service and it is valid for 365 days after activation. If it is not renewed in this period, you will be able to continue working with it on the latest version you downloaded.

You will be missing the periodical updates and all the technical information available in Jaltest.

Check the next video to learn more about Jaltest Info Online, the industry’s leading and most complete technical encyclopedia that includes repair guides, wiring schematics, component locations, and more.

To gain access to all this technical information you need to renew your license, reach out to your Jaltest distributor for help, or contact Jaltest Customer Support at (305) 960-7651 or email customersupport@jaltest.com for further details.

We have an extensive network of distributors. Check them out here.

JALTEST DISTRIBUTORS

Remember that to access certain technical support functions a Jaltest ATS license is required.

In most cases, the license you purchase lasts 1 year. What do you have to do after this period?

If your license is set to expire soon or has already expired, please contact your Jaltest Distributor to renew it.

JALTEST DISTRIBUTORS

You may check your license expiration date by taking a look at the bottom right corner of your Jaltest software.

Once you have renewed your license, to re-activate it, please follow the article below for help:

APPLYING LICENSE RENEWAL/ UPGRADES IN MY JALTEST UNIT

Remember that to access certain technical support functions a Jaltest ATS license is required.

Use this article to learn how to set up Jaltest University, that way you get the most out of your Jaltest tool. Set your own pace of learning with our Online courses!

If you want to watch a video about it, click the link below.

JALTEST UNIVERSITY SETUP VIDEO

A. In order to start, you need to create your Jaltest account.

• If you already have a Jaltest.com account you can continue to the next step.

REGISTER HERE


• Complete the registration form, and fill out all the necessary information.
• Set up a password for your new account.
• Accept the terms and conditions and click "Send"
• You will receive an email to activate your new account to the email used in the registration, please activate it by clicking on the email.

1. Sign in to your account.

LOG IN HERE

2. Head over Jaltest E-Learning.

3. Download the Jaltest E-Learning set-up. Select your preferred language.

4. Once you have downloaded the file, access your laptop Downloads, locate the E-Learning setup, and double-click on it to install.

5. Click next and continue with the setup. Once it is complete, click "Finish".

6. Go back to your Jaltest.com account click on "Online Catalog" and then Jaltest E-Learning.

Check what courses are currently available. Select, and add them to the basket.

Process the order.

7. Now that you have added courses to the E-Learning setup. Go back to your desktop on the laptop open the application and use your Jaltest.com credentials to log in.

Click "Acceder".

8. Once you have access to E-Learning head over to the courses you are interested in or you have already bought for your Jaltest account.

9. To change the preferred language, click the Main Menu and then the language selection bar.

10. You can start enjoying Jaltest University!

Remember that to access certain technical support functions a Jaltest ATS license is required.